Yes, a long-distance call center for [McDonald's] drive-through window is something to marvel at. The real wonder is that the call center isn't in Bangalore.
From this NYTimes editorial. The full story is titled The long-distance journey of a fast-food order.
I liked your article and it inspired me to write about another side of outsourcing. One that is not driven by companies, but by consumers.Read for yourself athttp://www.medithai.net/news/?p=15The article is titeled'McDonalds and Medical Tourism'
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