Thursday, April 13, 2006

Thank you for calling McDonald's ...

Yes, a long-distance call center for [McDonald's] drive-through window is something to marvel at. The real wonder is that the call center isn't in Bangalore.

From this NYTimes editorial. The full story is titled The long-distance journey of a fast-food order.


  1. Anonymous said...

    I liked your article and it inspired me to write about another side of outsourcing. One that is not driven by companies, but by consumers.

    Read for yourself at
    The article is titeled
    'McDonalds and Medical Tourism'